Ultimate Staffing is hiring a Payment Collections Specialist to work onsite, in Irvine.

?? Pay: $22/hour to start with opportunity to earn $25/ hour after probationary period

?? Schedule: Mon-Fri, 9am- 6pm + one Saturday/month (with flex hours during the week)

?? Call Volume: 150-200 outbound calls/day using a dialer system

?? Focus: Contacting students 61+ days delinquent to offer payment plans

What You'll Do:

• Make high-volume outbound calls to resolve past-due accounts
• Offer payment plans and negotiate settlements
• Perform skip tracing using tools like People.com
• Track activity and meet monthly KPI metrics
• Assist with reporting and data collection
• Train new team members as needed

What We're Looking For:

• 6 months- 1 + years of experience
• Experience in skip tracing, entry level sales, or entry level collections
• Ability to type 60 WPM
• Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures could be helpful
• Comfortable working with performance metrics
• Proficient in MS Office, especially Excel
• Assertive, resilient, and goal-oriented
• Quick learner-on the phones by Day 4 after one-on-one training

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.